Refund & Returns Policy – Vape Made in USA

Last Updated: August 29, 2026

At Vape Made in USA, we want every eligible order to arrive correctly and in proper condition. This Refund & Returns Policy explains what customers should do if an order arrives damaged, contains the wrong product, has a missing item, or qualifies for another type of return or refund.

Please review this policy before submitting a return or refund request.

Wrong or Damaged Product? Contact Us the Same Day

If you receive the wrong product, or your product arrives broken, damaged, leaking, or otherwise physically defective, you must contact Vape Made in USA on the same day that the order is delivered.

Please inspect your package as soon as you receive it.

If there is a problem, do not wait several days before contacting us. Same-day notification helps us verify the condition of the shipment and review the issue properly.

Examples include:

• You received a different product from the one ordered
• You received the wrong flavor
• The device arrived physically broken
• The product was damaged during shipping
• The device is leaking when removed from its packaging
• An item from your order is missing
• The product received does not match your confirmed order

Contact Vape Made in USA immediately on the day of delivery if any of these situations apply.

What to Include With Your Claim

To help us review a wrong-item or damaged-product claim, please provide:

• Your order number
• Full name used for the order
• Description of the problem
• Clear photographs of the product
• Photos showing the damage where applicable
• Photo of the original packaging
• Photo of the shipping label
• Photo of the incorrect item if the wrong product was received

Additional photographs or information may be requested when reasonably necessary to verify the issue.

Please keep the affected product, original packaging, accessories, and shipping materials until your claim has been reviewed.

Do Not Use a Wrong or Damaged Product

If you receive an incorrect, leaking, broken, damaged, or otherwise questionable vape product, do not use it.

Using, altering, disposing of, or significantly damaging the product after delivery may make it more difficult for us to verify the original issue.

For battery-powered products, discontinue handling or use if the device appears swollen, excessively hot, physically damaged, or otherwise unsafe.

Wrong Product Received

If Vape Made in USA sends a product that does not match your confirmed order, contact us on the same day the package is delivered.

After reviewing the information provided, an eligible claim may be resolved through an appropriate remedy such as:

• Replacement of the incorrect product
• Replacement with the correct eligible product
• Store credit
• Refund, where appropriate

The available resolution will depend on the circumstances of the order and the result of our review.

Product Arrived Broken or Damaged

If your product arrives physically broken or damaged, notify Vape Made in USA on the same day you receive the shipment.

Clear photographic evidence of the product and packaging may be required.

Please do not throw away the product or its packaging until we have completed our review or advised you otherwise.

Missing Products

If an item is missing from your package, contact Vape Made in USA as soon as the package is received.

Please provide your:

• Order number
• Shipping information
• Details of the missing product
• Photographs of the received package and contents

We may review order fulfillment and shipping records before approving a resolution.

Returns of Vape and Nicotine Products

Because vape and nicotine products are age-restricted consumer products and may involve hygiene, safety, and product-integrity concerns, opened or used products generally cannot be returned simply because a customer no longer wants the item or does not like the flavor.

Return eligibility may depend on the condition of the product and the reason for the request.

Unless otherwise required by applicable law, products may be ineligible for a standard return if they have been:

• Opened
• Used
• Activated
• Altered
• Damaged after delivery
• Removed from sealed packaging where product integrity cannot be confirmed

This does not prevent customers from contacting us regarding a product that was incorrect or damaged when received.

Flavor Preference

Flavor perception is subjective.

A product generally does not qualify as defective solely because a customer:

• Does not like the flavor
• Expected a different level of sweetness
• Expected a stronger or lighter cooling sensation
• Changed their mind after opening the product

Please review flavor descriptions and available product information before making a selection.

Puff Count Disclaimer

Advertised puff counts such as 6,500, 20,000, 51,000 puffs, or other stated capacities are manufacturer estimates.

Actual puff count can vary depending on factors such as:

• Puff duration
• Frequency of use
• Airflow
• Device settings
• Battery usage
• Individual usage habits

Receiving fewer puffs than an advertised estimated maximum does not automatically establish that a device is defective.

Return Authorization

Do not send a product back to Vape Made in USA without first contacting us.

A return sent without authorization may not be accepted or processed.

If a physical return is necessary, our customer support team will provide applicable instructions after reviewing the request.

Return Shipping

Responsibility for return-shipping costs will depend on the reason for the return and the circumstances of the claim.

If Vape Made in USA confirms that an incorrect or damaged product was sent, we will provide applicable return or resolution instructions.

Customers should not independently mail a vape product back before receiving instructions from us.

Refund Review

Submitting a refund request does not automatically guarantee approval.

Vape Made in USA may review:

• Order records
• Delivery confirmation
• Product photographs
• Packaging photographs
• Shipping information
• Customer communications
• Details of the reported issue

Once the claim has been reviewed, we will inform the customer of the applicable resolution.

Approved Refunds

If a refund is approved, it will generally be issued to the eligible original payment method where possible.

Our processing time and the time required for a refund to appear in your account may differ.

Banks, card issuers, and payment providers may require additional processing time after a refund has been initiated.

Shipping Charges

Original shipping charges may be non-refundable except where required by applicable law or where the refund relates to an eligible fulfillment or shipping issue.

Return-shipping charges may also depend on the reason for the return.

Order Cancellations

If you need to request cancellation of an order, contact Vape Made in USA as quickly as possible.

We cannot guarantee cancellation once an order has entered fulfillment, been packed, or shipped.

Once an order has shipped, cancellation may no longer be possible and any eligible resolution will be handled according to this Refund & Returns Policy.

Refused or Undeliverable Packages

Orders that are refused, returned because of an incorrect address, or deemed undeliverable may be subject to shipping, return, carrier, or other applicable charges.

Customers are responsible for providing accurate shipping information when placing an order.

Age-restricted shipments may also be subject to applicable carrier and delivery-verification requirements.

Unauthorized Returns

Products mailed to Vape Made in USA without prior authorization may not qualify for a refund, replacement, exchange, or store credit.

Always contact us before returning an item.

Fraudulent Claims

Vape Made in USA reserves the right to reject claims involving suspected fraud, altered evidence, false information, misuse of products, or other abusive activity.

Making a return or refund request does not guarantee that a claim will be accepted.

Contact Vape Made in USA

If you receive an incorrect, missing, broken, leaking, or damaged product, contact Vape Made in USA on the same day your order is delivered.

When contacting us, include your order number and clear evidence of the issue so we can review your request as efficiently as possible.

Important Reminder

Please inspect your order immediately after delivery.

If the product you received is not the product you ordered or it arrived broken or damaged, contact Vape Made in USA the same day you receive it.

Claims submitted later may be more difficult to verify and may not qualify under our store policy, except where applicable law provides otherwise.